Overview
This Privacy Policy explains how Magi-Maids ("we," "us," or "our") collects, uses, and protects the personal information you provide when you visit our website, complete a quote request form, or interact with us through social media campaigns or text message programs.
By submitting a quote request form or opting into our SMS program, you consent to the terms of this Privacy Policy. If you do not agree, please do not submit your information.
Questions? Contact us anytime at (214) 256-9569 or info@magi-maids.com.
Information We Collect
We collect personal information you voluntarily provide to us, including:
- Contact information — your name, email address, and phone number
- Home information — address, home size, and service preferences you share when requesting a quote
- Communication preferences — whether you opt in to receive SMS messages or marketing emails
- Usage data — pages visited, time spent on the site, and referral source (collected automatically via cookies)
We collect this information when you complete a quote request form on our website, interact with our social media campaigns, or opt into our text message program.
How We Use Your Information
Any information we collect may be used in one of the following ways:
- To provide you with a quote for home cleaning services
- To schedule and deliver cleaning services you have booked
- To send you periodic marketing emails with specials, coupons, and other discounts
- To send you SMS/text messages with offers, reminders, or service updates (if you have opted in)
- To administer a contest, promotion, or survey
- To improve our website and customer service based on feedback and usage patterns
- To respond to your inquiries and support requests
We will not use your information for any purpose not described in this policy without first notifying you and, where required, obtaining your consent.
How We Protect Your Information
We take the security of your personal information seriously. All personal information stored in our Customer Relationship Management (CRM) software is protected by industry-standard security measures.
We do not sell, trade, rent, or otherwise transfer your personal information to outside parties. Your information is never shared with any other company, individual, or agency except as required to deliver our services (for example, scheduling software used by our team).
While no method of data transmission over the internet is 100% secure, we implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
SMS Terms of Service
By providing your phone number and opting in to receive text messages from Magi-Maids, you agree to the following terms:
- When opted in, you will receive text messages (SMS/MMS) to your mobile number. These messages may include quotes, appointment reminders, offers, coupons, or other service-related information.
- You can opt out at any time by texting STOP to the number from which you received the message. After texting STOP, we may send one final SMS confirming your unsubscription. After that, you will receive no further SMS messages from us. To re-subscribe, text START or JOIN and messages will resume.
- For help, reply with the keyword HELP or contact us directly at (214) 256-9569 or info@magi-maids.com.
- Carriers such as AT&T, Verizon, T-Mobile, and others are not liable for delayed or undelivered messages.
- Message and data rates may apply. Contact your wireless provider for details about your plan.
- You should expect to receive approximately 2–4 messages per month from us, though frequency may vary.
- This SMS program is voluntary. Opting out will not affect your ability to receive quotes or book cleaning services through other channels.
Email Communications
By submitting your email address through our website or booking forms, you may receive transactional emails (such as quote confirmations and appointment reminders) and, if you opt in, periodic marketing emails with promotions and cleaning tips.
Unsubscribing from marketing emails
You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly. Transactional emails related to your active service may continue even after unsubscribing from marketing communications.
Third-Party Services
We use trusted third-party services to operate our website and business. These may include:
- Google Analytics — website traffic and behavior analysis
- Google Ads — advertising and conversion tracking
- Meta (Facebook/Instagram) — advertising and campaign performance
- CRM software — customer relationship and scheduling management
- Email marketing platform — sending promotional and transactional emails
- SMS platform — sending text messages to opted-in customers
These third parties have their own privacy policies and data practices. We encourage you to review their policies. We do not authorize these parties to use your personal information for any purpose beyond what is necessary to provide services to us.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access — request a copy of the personal information we hold about you
- Correction — request that we correct inaccurate or incomplete information
- Deletion — request that we delete your personal information, subject to certain legal exceptions
- Opt-out — opt out of marketing communications at any time
- Portability — request your data in a portable format where applicable
To exercise any of these rights, contact us at info@magi-maids.com or (214) 256-9569. We will respond within 30 days.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please reach out to us:
