Frequently Asked
Questions

Yes — we bring everything needed for every clean: eco-friendly cleaning products, microfiber cloths, mops, vacuums, and all equipment. You do not need to provide anything. If you have a preferred product for a specific surface — a particular stone sealer, a wood polish you trust — you are welcome to leave it out and we will use it. Otherwise, our eco-friendly product kit handles everything.

Tipping is never required, but it is always appreciated. If your cleaner did exceptional work, a tip of $10–$20 per visit is a meaningful way to show it. You can leave cash on the counter, or ask us about adding a tip when you pay. Your cleaner keeps 100% of any tip you leave — it goes directly to the person who cleaned your home.

A little tidying goes a long way. We clean best when surfaces are accessible — picking up clothing, toys, dishes, and clutter off floors and counters before we arrive lets us focus on the actual cleaning rather than organizing. You do not need to pre-clean anything, scrub anything, or do any prep beyond clearing surfaces. The more accessible everything is, the more thorough the result.

Yes — our products are 100% non-toxic and pet-safe, so your pets can be home during the clean. That said, many pets find vacuuming or an unfamiliar person in the home stressful. If your pet tends to be anxious or territorial, crating them or keeping them in a separate room makes the visit smoother for everyone. Please let us know about any pets at booking so our team is prepared — especially dogs that may be protective of the space.

We are careful around everything in your home, but we recommend putting away irreplaceable items, fragile collectibles, and anything of high sentimental or monetary value before your visit. This isn't because we are careless — it is because accidents, however rare, can happen, and removing the possibility gives you genuine peace of mind. Our team is instructed not to move items they are unsure about and to notify you if anything is accidentally displaced.

We ask for at least 48 hours notice to reschedule or cancel a visit. This allows us to fill the time slot and ensures your regular cleaner's schedule is not disrupted. Cancellations with less than 48 hours notice may be subject to a short-notice fee. Life happens — just give us as much notice as you can and we will work with you. Call (214) 256-9569 or email info@magi-maids.com.

Eco-friendly means our products are non-toxic, biodegradable, and free of harsh chemicals like bleach, ammonia, and synthetic fragrances. They are safe for children, pets, natural stone, hardwood, and all standard household surfaces. And yes — they are genuinely effective. The idea that green products don't work as well as chemical ones is outdated. Our products clean, disinfect, and degrease just as thoroughly as conventional alternatives, without the health or environmental trade-offs.

Yes — a cleaning gift card is one of the most practical and genuinely useful gifts you can give. Gift cards are available for any service and any dollar amount. They are popular for new homeowners, new parents, the holidays, and anyone going through a major life transition. Visit our gift cards page or call (214) 256-9569 to purchase one.

Yes — we love referrals. When you refer a friend or family member who books a clean, both you and your referral receive a discount on your next visit. Word of mouth has been one of the biggest drivers of Magi-Maids' growth — it is how we have built 272 five-star Google reviews and 150+ recurring clients across DFW. Ask us about the current referral offer when you call or book your next visit.

Call or email us within 24 hours of your visit — (214) 256-9569 or info@magi-maids.com. If anything was missed or did not meet your expectations, we send your cleaner back to address it at no charge — that is our satisfaction guarantee. We also log every piece of feedback to make sure the same issue does not happen again. If your experience was great, we would love a Google review — it helps other DFW families find us.